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The fabrics and forms come pre-assembled from China
and we fill them with flaxseed, herbs, or buckwheat and
finish making them right here at our location in Fremont,
California.
Products
with flaxseed are designed to be heated or put in the freezer
to provide beneficial heat or cold therapy. The flaxseed
absorbs and holds the heat or cold, providing you with lasting
relief. Those products that also have aromatherapy applications
are filled with a specially blended selection of nine herbs.
You receive therapeutic benefits simply by breathing in the
pleasant aroma. Our
Wellness Library contains articles and medical evidence
related to heat, cold and aroma therapy home health products.
Sootheze
products come with heat therapy, cold therapy, and aroma
therapy. The icons are our way of telling you which features
are available with that particular product.
Sootheze
aroma therapy products are filled with a custom blend of
nine different food-quality herbs: lavender, thyme, lemon
balm, hyssop, orange peel, rosemary, eucalyptus, peppermint,
and rose buds. These herbs have been shown to calm anxiety,
sooth aches and pains, help people sleep, provide relief
from colds, flu, and cramps, and many other beneficial effects.
See our detailed
description of each herb for more information. Herbs
are plant products and as such may cause irritation in
people with allergies.
Sootheze flaxseed filling is FDA food grade approved
which means it is free of pesticides and has been cleaned
according to FDA regulations for food products.
In addition to providing an adorable and cuddly collectible
stuffed animal, Sootheze hot, cold and aroma therapy products
can be used to relieve symptoms from many different ailments
and medical conditions. They are also useful in calming
anxiety and alleviating stress and sleeplessness. Many
find the special design, soft fabrics, size and weight
to be a particularly calming and comforting combination,
and people view their Sootheze products as treasured companions
and essential personal care products. For
ideas on specific uses for Sootheze products, visit our
Product Use Stories section and enjoy the
Sootheze Moments scattered throughout the site. We also
encourage you to send us
your stories so we
can share them with others.
Medical
studies done on heat, cold, and aroma therapy indicate that
these natural approaches are effective in treating a variety
of physical and emotional discomforts and medical conditions.
Our Wellness
Library contains additional information
and links to relevant articles and Web sites.
Microwave
heating times differ by product. Each item comes with detailed
instructions on heating. It is important to follow the directions
carefully to prevent overheating. Test the product against
your hands before applying to sensitive skin areas. In addition,
a clean microwave will help avoid burning, absorption of
unpleasant odors, and stains. Do not heat in conventional
oven or dryer. **Note: some Sootheze products, such as Aroma
Bears, are not intended
for heat or cold therapy.
Yes,
flaxseed contains natural moisture and heating the product
causes some of that moisture to be released, especially
in relatively new Sootheze products.
To
cool your Sootheze product, place in a plastic bag to avoid
damage or absorption of freezer odors. Leave in freezer for
a minimum of two hours before using. Note: Migraine Masks
have different instructions for activating the cooling crystals.
Be sure to follow directions included with the packaging.
Temperature
retention varies based on product type, room temperature,
and use. In general, heat therapy lasts for one hour or up
to four hours if used under bedcovers. Cold therapy lasts
up to one hour.
Sootheze products are naturally hypoallergenic, but any
products with aromatherapy features are filled with herbs
and can cause irritation among people with plant allergies.
Alternate fillings are available upon request.
Some
products have removable, washable covers. It is best to hand
wash these fabrics to help maintain colors and shape. The
inner covers and the Toasty
Bears & Friends should be
cleaned with a slightly damp cloth. A small amount of mild
dish soap applied to the cloth can be used on dirt or stains.
A blow drier can be used to dry damp fabrics. **Do not
submerge or soak products with buckwheat, flaxseed or herbs.
Product
life depends on frequency of use, care, and several other
variables beyond our control. Flaxseed does eventually dry
out and loose its ability to retain heat or cold. The aromatherapy
herbs will also lose their potency over time. As with other
functional products, the more you use them, the faster they
wear out. However, it is generally the filling that needs
replacing (see next question).
For
a small fee, we can refill your buckwheat, or aromatherapy
product. Depending on the type and extent of damage, we
can also make repairs. Arrangements and authorization must
be obtained from Customer Service at 1-888-766-8439.
Yes.
If for any reason you want to return an item, you can do so
within seven days of receipt. See our Refund
Policy for specific information and instructions.
Each
product is carefully checked before shipping. In the unlikely
event it arrives damaged, we will replace the product or
refund your money. Please see our Refund
Policy for information on how to report a
damaged product and initiate a return.
In stock items generally ship the same day if the order
is placed before 2 p.m. Pacific Time. Delivery time depends
on your geographic location but generally takes between
five to seven days. See our Shipping
Policy for additional information.
Our Store
Locator identifies
retailers that stock our products. Also, we recognize
that many areas of the country have limited Sootheze distribution
and are working to address that. We welcome your suggestions
for a favorite store that you think would do well with
our products. In addition, you can order from us directly
online or by phone or fax.
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