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We want your experiences with Sootheze to
be pleasant and free of confusion. In addition, we want you
to be completely satisfied with the products and service
you receive. Our Policies and Guarantees describe our commitment
to your privacy and satisfaction and also outline shipping
and returns policies, international ordering guidelines and
other important information.
If after reading the following information, you have additional questions, we
encourage you to review our Frequently Asked
Questions, or to contact our customer service staff directly at 1-888-766-8439
or via e-mail at info@sootheze.com.
We’re happy to help.
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At Sootheze, we stand behind our products and believe
strongly in their ability to provide soothing comfort for the
body and mind. If you are not completely satisfied with your
Sootheze product, you can exchange or return the unused item within
seven days for a full refund of your purchase price.
In
the unlikely event that your Sootheze product arrives damaged,
we will replace it or refund your money. If the damage occurred
during shipping, please save the package and contact us immediately
so that we can make a claim with the carrier. We are unable
to issue any credit until we have inspected the product and
shipping materials to verify the damage.
We ask that customers
call our toll free number at 1-888-766-8439 to request a Return
Merchandise Authorization Form. This form must be included
with your return.
At Sootheze, we respect your personal privacy and
want you to feel secure ordering our products online and communicating
with us via e-mail.
Information Collection
When you make a purchase on our Web
site, create an account, register for our newsletter or answer
one of our surveys, you may choose to give us basic information:
name, email address, mailing address, ZIP code, phone, and
credit card numbers. This allows us to process your transactions
efficiently and provide a high level of customer service. When
you visit our Web site, we may collect more information: your
Internet service provider's address, the name of the Web page
directing you, as well as your clicks and activity on our site.
This tracking data helps us understand how to make our site
more available and user friendly to our customers.
Use of Information
Some of our Web pages may contain "cookies," which
are data that may be sent to your Web browser and stored
on your computer. This allows our server to "recognize" you
when you visit our Web site in the future. Most Web browsers
can be configured to not accept cookies, or to notify you
if a cookie is sent to you.
Your personal information will
not be shared with third parties except in the following
circumstances:
- We may at times contract with other companies to help
us process information. For instance, their assistance
can help us better fulfill customer orders, manage and
enhance customer data, and comply with postal regulations.
For your security, these companies are bound by our non-disclosure
agreements or contractual arrangements to provide privacy
protection for your information.
- When required by law.
Security
We take all reasonable steps to protect our customers'
personal information against loss, misuse, and alteration.
We use encryption technology whenever receiving and transferring
your personal information on our site. When you make a purchase
online, either a solid key or a locked padlock icon will
appear in the lower right of your browser window. This icon
indicates that your transaction session is secured through
Secure Sockets Layer (SSL). If one of these icons does not
appear, please contact Sootheze toll free at 1-888-766-8439
to complete your purchase.
Links
Sootheze is not responsible for the privacy policies of
other websites customers may link to through the Wellness
Library or other areas of the Sootheze site, however, we
have taken every precaution to ensure that the Web sites
and resources we include are reputable and share our commitment
to customer privacy.
Updates
To update or remove your personal information from our
database, please contact Customer Service at 1-888-766-8439
or email info@sootheze.com.
We reserve the right to modify this privacy policy at any
time. We will promptly post any such modifications in these
Web pages.
Our fast and reliable shipping is one of the things
customers like best about Sootheze. Under normal conditions,
orders are shipped within one business day and arrive at
domestic locations within 5-7 days. However, weather, delays
at the shipping company, and other variables beyond our control
make it impossible for us to guarantee a delivery time.
In
the unlikely event that your Sootheze product arrives damaged,
we will replace it or refund your money. If the damage occurred
during shipping, please save the package and contact us immediately
at 1-888-766-8439 so that we can file a claim with the carrier.
If
you are concerned about the status of your order, feel free
to contact us and we will provide you with tracking information
and help resolve any problems.
Sootheze welcomes orders from anywhere in the world.
However, to better calculate shipping and customs requirements,
we ask that customers shipping outside the U.S.A. call, fax,
or email their orders to us. We will be more than happy to
review it with you and process it as quickly as possible.
We expect to accept online orders shipping outside the U.S.A.
in the very near future!
Toll Free 1-888-766-8439
Fax: 510-657-4227
E-mail: info@sootheze.com
After more than 15 years in this business, we have a
good understanding of demand for our products and seasonal
fluctuations. Usually, we stock inventory that enables us to
ship our products immediately. If we are back ordered, it typically
is due to an unexpected order that has depleted our supply.
We make every effort to
note this on our Web site as quickly as technology allows,
however, it is possible that a product may be out of stock
at the time you place your order. In that event, we will contact
you as soon as possible and provide you with an estimated time
when your item will arrive. We will also work with you to select
a replacement product if you so choose.
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| © 1998 -
Sootheze. All rights
reserved. |
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