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Policies and GuaranteeWe want your experiences with Sootheze to be pleasant and free of confusion. In addition, we want you to be completely satisfied with the products and service you receive. Our Policies and Guarantees describe our commitment to your privacy and satisfaction and also outline shipping and returns policies, international ordering guidelines and other important information. |
Our Guarantee & Refund Policy
At Sootheze, we stand behind our products and believe strongly in their ability to provide soothing comfort for the body and mind. If you are not completely satisfied with your Sootheze product, you can exchange or return the unused item within seven days for a full refund of your purchase price.
In the unlikely event that your Sootheze product arrives damaged, we will replace it or refund your money. If the damage occurred during shipping, please save the package and contact us immediately so that we can make a claim with the carrier. We are unable to issue any credit until we have inspected the product and shipping materials to verify the damage.
We ask that customers call our toll free number at 1-888-766-8439 to request a Return Merchandise Authorization Form. This form must be included with your return.
Privacy Policy
At Sootheze, we respect your personal privacy and want you to feel secure ordering our products online and communicating with us via e-mail.
Information Collection
When you make a purchase on our Web site, create an account, register for our newsletter or answer one of our surveys, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone, and credit card numbers. This allows us to process your transactions efficiently and provide a high level of customer service. When you visit our Web site, we may collect more information: your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Use of Information
Some of our Web pages may contain "cookies, " which are data that may be sent to your Web browser and stored on your computer. This allows our server to "recognize" you when you visit our Web site in the future. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.
Your personal information will not be shared with third parties except in the following circumstances:
- We may at times contract with other companies to help us process information. For instance, their assistance can help us better fulfill customer orders, manage and enhance customer data, and comply with postal regulations. For your security, these companies are bound by our non-disclosure agreements or contractual arrangements to provide privacy protection for your information.
- When required by law.
Security
We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site. When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact Sootheze toll free at 1-888-766-8439 to complete your purchase.
Links
Sootheze is not responsible for the privacy policies of other websites customers may link to through the Wellness Library or other areas of the Sootheze site, however, we have taken every precaution to ensure that the Web sites and resources we include are reputable and share our commitment to customer privacy.
Updates
To update or remove your personal information from our database, please contact Customer Service at 1-888-766-8439 or email info@sootheze.com. We reserve the right to modify this privacy policy at any time. We will promptly post any such modifications in these Web pages.
Shipping and Returns
Our fast and reliable shipping is one of the things customers like best about Sootheze. Under normal conditions, orders are shipped within one business day and arrive at domestic locations within 5-7 days. However, weather, delays at the shipping company, and other variables beyond our control make it impossible for us to guarantee a delivery time.
In the unlikely event that your Sootheze product arrives damaged, we will replace it or refund your money. If the damage occurred during shipping, please save the package and contact us immediately at 1-888-766-8439 so that we can file a claim with the carrier.
If you are concerned about the status of your order, feel free to contact us and we will provide you with tracking information and help resolve any problems.
International Orders
Sootheze welcomes orders from anywhere in the world. However, to better calculate shipping and customs requirements, we ask that customers shipping outside the U.S.A. call, fax, or email their orders to us. We will be more than happy to review it with you and process it as quickly as possible. We expect to accept online orders shipping outside the U.S.A. in the very near future!
Toll Free 1-888-766-8439
Fax: 510-657-4227
E-mail: info@sootheze.com
Product Availability
After more than 15 years in this business, we have a good understanding of demand for our products and seasonal fluctuations. Usually, we stock inventory that enables us to ship our products immediately. If we are back ordered, it typically is due to an unexpected order that has depleted our supply.
We make every effort to note this on our Web site as quickly as technology allows, however, it is possible that a product may be out of stock at the time you place your order. In that event, we will contact you as soon as possible and provide you with an estimated time when your item will arrive. We will also work with you to select a replacement product if you so choose.